--- title: How do I connect the Tripleseat CRM to Novela? description: This guide walks you through connecting your Tripleseat account to Novela so your bookings can be imported and managed inside the Novela planning portal. --- [Skip to content](https://help.novelaweddings.com/how-do-i-connect-tripleseat-to-novela#main-content) [![Black Logo.svg\]](https://help.novelaweddings.com/hubfs/Black%20Logo.svg)](https://www.novelaweddings.com/) Open main navigation Close main navigation - [Back to Novela Weddings](https://www.novelaweddings.com/) [Back to Novela Weddings](https://www.novelaweddings.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.novelaweddings.com/?hsLang=en) 2. [Venues](https://help.novelaweddings.com/venues?hsLang=en) 3. [CRM Integrations](https://help.novelaweddings.com/venues?hsLang=en#crm-integrations) # How do I connect the Tripleseat CRM to Novela? ## This guide walks you through connecting your Tripleseat account to Novela so your bookings can be imported and managed inside the Novela planning portal. Once connected, Novela will automatically import your confirmed bookings and create client records, allowing you to invite clients into Novela and unlock referral revenue. ### **What This Integration Does** When you connect Tripleseat to Novela: - Novela imports bookings from your Tripleseat account - Only bookings with a **Definite** status are imported as clients - Imported clients can be invited into the Novela planning portal - Your bookings and client data stay centralized and up to date --- ### **What You’ll Need Before You Start** You will need access to: - Your Tripleseat account, with permission to manage API applications - Your Novela venue account with access to **Settings** --- ### **Step 1: Create OAuth 2.0 Application in Tripleseat** 1. Sign in to your Tripleseat account with admin credentials 2. Navigate to **Settings → Tripleseat API & Webhooks** (under the Resources section) 3. Under **Tripleseat API OAuth 2.0 Client Applications**, you can create and manage your OAuth 2.0 applications 4. Click **View or Edit Client Applications** then create a new OAuth 2.0 application using the **+ New Application** button. Enter the following information: **Name** Novela **Description** Integrates venue bookings and client data with Novela to invite clients into the Novela planning portal and enable referral revenue. **Redirect URI** [https://app.novelaweddings.com/oauth/tripleseat](https://app.novelaweddings.com/oauth/tripleseat) **Information URL** [https://www.novelaweddings.com/](https://www.novelaweddings.com/) **API Scope Permissions** Bookings: Read 5. Save the application After saving, Tripleseat will generate the following values: - **UID** - **Secret** Keep the page open. You will need to copy them from Tripleseat, and enter them into Novela in the next step. If the instructions above didn't match exactly what you saw in Tripleseat, please consult this Tripleseat help article: [https://support.tripleseat.com/hc/en-us/articles/19394408627479-API-Authentication](https://support.tripleseat.com/hc/en-us/articles/19394408627479-API-Authentication) which may have been updated since this Novela help article was last updated. --- ### **Step 2: Connect Tripleseat in Novela** 1. Sign in to your Novela account 2. Go to **Settings → CRM Integration** 3. Locate **Tripleseat** and click **Connect** 4. Enter the following values from Tripleseat: - **UID** - **Secret** 5. Click **Connect** **![](https://help.novelaweddings.com/hs-fs/hubfs/undefined.png?width=491&height=412&name=undefined.png)** At this point, a **Tripleseat authentication pop-up** will open. 1. In the pop-up window, sign in to your Tripleseat account using your **Tripleseat username and password** 2. **NOTE:** if you are already logged into your Tripleseat account in your current browser window, Tripleseat may bypass this step 3. Follow any on-screen prompts from Tripleseat to **approve Novela’s access** to your account ![](https://help.novelaweddings.com/hs-fs/hubfs/undefined-2.png?width=498&height=546&name=undefined-2.png) Once approved: - Tripleseat will redirect back to Novela automatically - The pop-up window will close on its own - Novela will validate the connection If everything is successful, you will see a confirmation message indicating that **Tripleseat is connected successfully**. ![](https://help.novelaweddings.com/hs-fs/hubfs/undefined-1.png?width=498&height=336&name=undefined-1.png) If the connection fails, double-check your UID and Secret and ensure you completed the approval steps in the Tripleseat pop-up. --- ### **Step 3: Confirm the Connection** Once connected: - The Tripleseat tile will show a **Connected** status - Novela will begin importing eligible bookings - You can disconnect at any time from the same screen if needed --- ### **Booking Import Rules** To avoid incomplete or tentative data, Novela only imports bookings that meet the following criteria: - Booking status in Tripleseat must be **Definite** Tentative, prospect, or inquiry-level bookings will not be imported until they reach Definite status in Tripleseat. --- ### **Troubleshooting** If the connection fails: - Double-check that the UID and Secret were copied correctly - Confirm the Redirect URI matches exactly: [https://app.novelaweddings.com/oauth/tripleseat](https://app.novelaweddings.com/oauth/tripleseat) - Verify that Bookings: Read permission is enabled - Ensure your Tripleseat user has permission to manage API applications - Confirm you created an **OAuth 2.0** application, not a legacy OAuth 1.0 one — OAuth 1.0 credentials no longer work as of July 1, 2026 If issues persist, contact [Novela support](mailto:hello@novelaweddings.com) with your venue name and a description of the error. - [Venues](https://help.novelaweddings.com/venues?hsLang=en#main-content) - [Features](https://help.novelaweddings.com/venues?hsLang=en#features) - [CRM Integrations](https://help.novelaweddings.com/venues?hsLang=en#crm-integrations) - [Vendors](https://help.novelaweddings.com/vendors?hsLang=en#main-content) - [CRM Integrations](https://help.novelaweddings.com/vendors?hsLang=en#crm-integrations) ## Novela Company Inc. 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