Skip to content
Back to Novela Weddings
  • There are no suggestions because the search field is empty.

How do I connect the HoneyBook CRM to Novela?

This help article shows you how to connect your HoneyBook CRM to Novela. Connecting the HoneyBook CRM to Novela allows new leads to automatically be sent to HoneyBook, with information about status changes and payments being directly sent back to the Novela app, ensuring a smooth and seamless booking process for your prospective clients.

To enable a connection from the Novela app to your HoneyBook CRM, Novela partners with a company called Zapier. Within HoneyBook, you will find information about connecting to Zapier along with an API. The API key is what Novela needs to gain access to your HoneyBook account. What we can access is limited to the ability to create new projects and then get updates on those projects, including:
  • Booking status changes
  • Scheduled meetings
  • Project status updates
  • Payment information

Also, provided that the client's email address remains unchanged from the email address that we sent to your HoneyBook account when creating the project. All emails that you send through HoneyBook will be visible to the client within Novela's messaging system, ensuring a smooth and seamless experience for your clients, while allowing you as a vendor to use the tools you already know and love for running your business. 

How to add your HoneyBook Zapier API key to Novela 

You can start by logging into your HoneyBook account, and then go here to retrieve your Zapier API key: 

  • From the navigation menu, select Tools > Integrations
  • Find the Zapier section > select Copy API Key

Once you've retrieved your Zapier API key, head back to your Novela account and follow these steps:

  • Navigate to: Settings > CRM Integrations
  • Find Honeybook > click "Connect" 
  • Paste in the "Zapier API Key" value which you copied from your HoneyBook account
  • Click "Connect" to save the API key 

After saving the API key, you should see the status of the integration with a Novela to be listed as connected. 

At this time, there is some delay between when you connect your HoneyBook account and when you will start seeing new leads automatically being sent to your HoneyBook account. Novela onboarding support will need to perform some manual steps to get the integration set up. This process normally should be completed within one business day. 

Once the integration is fully enabled, you will start seeing Novela leads automatically being created as new projects. From there, within HoneyBook, you can start engaging with your client as you normally would. All communications with your client sent via HoneyBook, and any collected payments, scheduled meetings, and project status changes, will be automatically reflected back in Novela. 

Troubleshooting

I can't find my Zapier API key within HoneyBook

In the event that you had trouble finding your Zapier API key within HoneyBook, HoneyBook also has a help article on their site for where to navigate within your account to find your Zapier API key. In the event that HoneyBook has changed their user interface to put their API key elsewhere, you may need to reference their help article. If you find that our information is out of date, please send a message to hello@novelaweddings.com and let us know so we can update this article. 

The Novela app says HoneyBook is connected, but I'm not seeing new leads appear as projects within HoneyBook

At this current time, there is some delay between when Zapier credentials are provided to Novela and when you will start seeing the new leads you receive in Novela appearing within HoneyBook. This is because some manual steps are required for Novela Onboarding Support to perform before the connection is fully enabled. If you do not see new leads showing up in your HoneyBook account after a day or two, please reach out to Novela support at hello@novelaweddings.com. We will troubleshoot this for you.